Customer SupportSupporting you every step of the way
Network, device and system support however you want it—all from a team with a 95% Customer Loyalty Index score.
Tailored support solutions just for you
Everyone’s support needs are different—and they are continually changing. Keep your business running smoothly by choosing a support option that's right for you, from phone and email support to critical system incident management through a 24x7x365 on-site presence.
Global call center available 24/7 —we’re here when you need us. APAC outside Australia Call +61 383758969. All other regions 1.509.632.2029
15 years average tenure of Itron’s Technical Support Services subject matter experts
Customer Center available 24x7x365 with product information, tips, tricks and so much more
Supporting operational excellence
Need to improve operational efficiencies and derive more value from your business solutions? We’ve got the knowledge and the tools you’re looking for. Plus, our Enhanced Maintenance Services are designed specifically around your business outcome objectives.
4.7Customer Satisfaction Score
95%of issues resolved without engineering assistance
68Net Promoter Score
Featured products and solutions
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Temetra
Securely collect and manage both AMR and AMI data, including data for Itron cellular endpoints.
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Itron Networks
Enable true interoperability and distributed intelligence to deliver business outcomes for utilities and smart cities.
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Global Delivery Services (GDS)
The trusted advisors you can depend on, Itron has experienced delivery professionals with deep technical and industry expertise to support our entire solution portfolio.
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MV-90 xi
A proven solution for electricity and gas metering interval data collection, management and analysis that can be an integrated or end-to-end solution.
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Global Managed Services (GMS)
Services tailored to your specific operational and business requirements, from base-level SaaS hosting to completely managing your software and network and delivering SLAs.
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